Systems and IT Consulting

What it is

At BDR Informàtica we provide IT systems and consulting services to make sure your company’s technology works efficiently, securely and in line with your business objectives.

We manage infrastructure, networks, servers and work environments, and we provide professional technical support and managed IT services. Our aim is to be proactive: to monitor continuously, optimise performance and prevent incidents before they affect your operations.

We do this in two complementary lines. One is day-to-day operations: systems, servers, virtualisation, LAN and WAN networks and a technical service desk (SAT) for hardware, systems and networks. The other is consulting: IT audits and software reviews to help you make decisions based on the real state of your systems.

What it brings to your business

• Stability and performance: optimised, supervised infrastructure.
• Fewer incidents: preventive maintenance and proactive support.
• Efficient outsourcing: an expert team without the need for a large in-house structure.
• Scalability: flexible infrastructure that grows with your business without sudden jumps.

Who it is for

For companies that want to outsource or improve their IT management and have a technology partner they can trust. Particularly suitable for SMEs and mid-sized companies that need expert support without investing in a dedicated in-house team.

Over the years we have worked with more than 1,000 companies in Andorra, Catalonia and Spain in sectors such as retail, hospitality, construction, tourism and professional services. If you do not have an IT department, we can be one. If you have one, we can strengthen it or review it from the outside.

What is included

• Systems and server management: administration of servers and virtualisation.
• Networks: design and maintenance of LAN and WAN networks.
• Work environments: care of the devices and services your users rely on every day.
• Technical support (SAT): specialist support for hardware, systems and networks, from level 1 to level 3.
• Monitoring: continuous supervision with data history to anticipate failures.
• Preventive maintenance: regular check-ups to reduce incidents.
• IT audits: of security, cloud services and software, to detect vulnerabilities, assess risks and check regulatory compliance.
• Review of management software: we improve the efficiency of your ERP, look for software that fits the business and help cut unnecessary costs without losing quality or performance.

We work with technologies such as Cisco, MikroTik, HPE, Ubiquiti, VMware, Proxmox, Veeam, Microsoft 365, 3CX and Bitdefender.

How we work

1. Functional analysis. We get to know your environment and assess your needs before proposing anything.
2. Project proposal. We present a solution tailored to your company, with a clearly defined scope.
3. Implementation and rollout. We put the solution into operation with an efficient rollout and ongoing support.
4. Support and follow-up. Once it is running, we monitor the environment, resolve incidents and review what can be improved.

Frequently asked questions

What are managed IT services?

They are a model in which an external team looks after your company’s infrastructure: it supervises it, maintains it, resolves incidents and keeps it evolving. You set the business objectives and we take care of the technology that supports them.

Do I need my own IT department to hire this?

No. It is designed so that you have an expert team without needing a large in-house structure or investment in dedicated staff. If you already have an IT manager, we work with them.

What is an IT audit and when is it a good idea to have one?

It is a review of your company’s security, cloud services or software. It helps detect vulnerabilities, assess risks and check regulatory compliance. It is worth doing regularly, because it helps prevent attacks, protect the integrity of your data and keep operations running.

Do you only work in Andorra?

No. We have offices in Andorra, Barcelona (L’Hospitalet de Llobregat) and Girona, and we serve companies in Andorra, Catalonia and the rest of Spain.

How much does the service cost?

It depends on the scope and the environment. After the functional analysis we give you a tailored proposal setting out what is included.

I am a customer and I have a problem. What do I do?

Open a support ticket from our technical support page, describe the problem and attach a screenshot if you have one. Our team will get in touch with you.

More information

The full range of systems, consulting and technical support from BDR Informàtica is at bdrinformatica.com: IT systems and consulting services.

Related pages: Business cloud and Cybersecurity.